Whilst Atomic Travel will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by You due to circumstances We deem as beyond Our control. Atomic Travel further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under The Fair Trading Act 1986, and nothing herein restricts You from exercising Your rights and remedies pursuant to Law.

To the full extent permitted by law, Atomic Travel’s liability arising under or in connection with this booking contract:

1. Is limited to the re-supply of the products and/or services or the payment of the cost of the re-supply of the products and/or services to You; and

• Excludes liability for any indirect or any consequential losses suffered by You or any third party, however caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to You or any other party.

Your travel agent will forward deposits and other payments to Us on Your behalf, but Your travel agent is not Our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by Us, and the travel agent has no authority, express or implied, to receive monies on Our behalf. There is no liability on Our part in respect of any monies paid to Your travel agent unless and until We notify You (by way of a booking confirmation advice or payment receipt advice) that monies have been received by Us. We reserve the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Us within the specified time.

The optional activities are not operated by, or at the direction of, or on behalf of Atomic Travel, its employees or agents or any other persons or companies associated with Atomic Travel. All optional activities are an additional cost to the tour price. If we take bookings or monies for these activities, Atomic Travel acts as the agent for each of the operators of the optional activities.

Some tours offered by Atomic Travel include the services of operators other than Atomic Travel e.g. optional activity operators, Hoteliers, Airlines which are not under the direct control of Atomic Travel and whilst all reasonable care is taken in selecting these operators it cannot accept responsibility for the operators conduct or the conduct of the representative employees or agents or for any ramifications of that conduct.

Atomic Travel values You, other clients, its team members, agents and partners and will not tolerate abuse towards themselves or clients before, during or after the tour. Therefore, any Atomic Travel team member, agent, or partner reserves the right at their discretion to exclude from a tour, or to terminate the travel arrangements of You, or any person during the course of the tour without refund anyone who:

1. Is incapable of caring for themselves, or is suffering any mental or physical impairment and/or infectious illness.
2. Is unable to cope with the requirements of the tour or who may need to require services or facilities that are not available;
3. Fails to comply with the reasonable instructions of the Atomic Travel team, agent or supplier;
4. Engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safely of other participants;
5. Is a hazard to themselves or other passengers; and/or
6. Is likely to become objectionable to other passengers, the Atomic Travel team, suppliers or partners.

Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility. You agree that Atomic Travel is released from all liability for, and You agree not to hold Atomic Travel responsible for, termination of Your travel arrangements in accordance with the previous condition, or any decision made by Atomic Travel or by any service provider who refuses to provide You with special accommodation facilities or services that are not available or who refuses to carry You by reason of any disability or medical condition.

Atomic Travel accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its reasonable control.

Whilst Atomic Travel will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances Atomic Travel deems as beyond its control. Atomic Travel further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under The Fair Trading Act 1986, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to Law.

Travel insurance is Your responsibility. Atomic Travel strongly recommends you obtain comprehensive travel insurance at the time you pay for your tour. Failure to obtain travel insurance is at your own risk. When obtaining travel insurance you must comply with the insurers’ regulations and disclose all information relating to your tour. It is Your responsibility to purchase comprehensive travel insurance to protect yourself against the risks of travel. 

If for any reason you are unable to travel within the cancellation policy due to illness or medical reasons Atomic Travel is not liable to reimburse You however we will provide a detailed description of Your tour for your insurers.

If Atomic Travel is forced to cancel a tour for any reason beyond Our control such as, and not limited to, extreme weather conditions, natural disasters, global pandemics, terriosm before the tour departs Atomic Travel will refund the price of the tour ticket (less any reasonable fees or charges by its partners) or offer a 100% of the tour price in credit for up to one year from the original tour departure date. If COVID-19 restricts the operation of any tour before the departure date 100% of funds paid will be refunded LESS any reasonable costs and irretrievable costs such as, but not limited to, 3rd party operator fees/charges. 

If Atomic Travel is forced to cancel a tour once it has commenced, Atomic Travel is not liable to refund or offer credit on any component of the itinerary in this case and Atomic Travel is not liable for any charges beyond components of the tour not taken LESS any irretrievable costs such as, but not limited to, 3rd party operator fees/charges. It is your responsibility to purchase comprehensive travel insurance to protect yourself against such risks.

Special Dietary Requirements 

For meals included in the tour price, it is Your responsibility to inform Us at the time of bookings for any special dietary requirements you may have.

Feedback

We welcome all feedback. If, however, a problem occurs during your tour then it is in your own best interests to inform your Bus Ambassador immediately. This will ensure steps can be taken to resolve the problem straight away. If for any reason you do not feel comfortable consulting your Bus Ambassador then the next best thing to do is to give our head office a call and inform the team. Any complaints must be made in writing to us within 30 days of your tour.

Booking Cancellations by the Client 

If You cancel a tour, you will be liable to pay a fee to cover the costs by Atomic Tours outlined in the table below. Any pre-payments to 3rd party operators that are paid for at the time of booking are included in this fee. You are are 

Should you decide to leave the tour for any reason once the tour has commenced, no refund, credit or transfer will be given including any activities or excursions in the tour.

If for any reason you are unable to travel within the cancellation policy due to illness or medical reasons Atomic Travel is not liable to reimburse You however we will provide a detailed description of Your tour for your insurers.

If you booked through a third-party agent, their cancellation policy and t&c’s may differ from Atomic Travels. Make sure You read their terms and conditions carefully.

Changes to bookings by the Client

Clients can be added to the booking up to 24 hours before the day of travel subject to availability. Any additional activities that are added are subject to availability and on a request basis only.

A client may change to another tour itinerary departing on the same day up to 7 days before the day of travel subject to availability and may incur a cost subject to our tour partners t&c’s. 

Personal Injury

If you are injured whilst in NZ, Accident Compensation Commission (“ACC”)may be able to help with the cost of the treatment and support you need while you remain in New Zealand. However, it may not include all or part of your personal injury. It is your responsibility to ensure you purchase comprehensive travel insurance that includes personal injury, illness, disrupted travel plans or emergency travel to get you home. ACC also replaces the right to sue for personal injury.

Atomic Travel reserves the right to update or alter these Terms and Conditions at any time. The most up-to-date copy of these Terms and Conditions may be accessed at any time on Our website and will be sent to you upon written request. Atomic Travel recommends that travellers refer to these Terms and Conditions prior to travel to familiarise themselves with the most up-to-date version available and any related terms and conditions that relate to Your specific tour.