U Choose pass & bookings are non transferrable non refundable                       If you cancel up to 12 hours prior to *departure time of service a refund of 90% of ticket will be given. *NB: All cancellations within 48 hrs of travel must be phoned through to the Atomic Office (Ph 0508-108-359) no email or text cancellations will be accepted within this period.

If you cancel 12 hours prior to *departure time of service or on the day of travel a 50% refund will apply unless you have cancelled within 3 hours from the *departure time of service then no refund nor ticket re-issue will be given.

*NB: Departure time is from the town of origin of each service.
Eg: Christchurch-Picton departure time 7.30, regardless of where you join the journey.

Cancellations within 3 hours of departure time of service no refund nor ticket re-issue will be given.

Within 12 hours prior to departure time of service a 50% transfer fee will be incurred.

Once a ticket has been transferred the ticket then becomes non-transferable and non-refundable. Within 12 hours of departure time of service a 50% transfer fee will be incurred.

Within 3 hours of "departure time of service", tickets then become non-transferable and non-refundable.

*NB: Departure time is from the town of origin of each service.
Eg: Christchurch-Picton departure time 7.30, regardless of where you join the journey.

When issued with a ticket non presentation at time of travel will incur a $5 charge.